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Kiln Damage Kiln Damage Kiln Damage Kiln Damage

Although Paragon kilns are very robust and rarely need attention, you do need to think about what will happen if you damage your kiln or it goes wrong.

Most retailers and distributors say they can get spare parts. This often means that they'll be ordered for inclusion with the next shipment. Unless imports arrive regularly, it may take four weeks to get them and, unless they have repair facilities and use competent in-house engineers, you could lose the use of your kiln for six weeks.

Consequently, owners sometimes chose to return them to the US for service or repair. However, the two-way shipping charges and the overall down-time were still a serious setback for a small business.

Within the UK, Cherry Heaven will accept your kiln for service or repair. However, it will need to be re-packed safely so, before you unpack your new kiln, remember how it was packed or crated, keep the original packing, and take a photo.

If you don't have the original packing, find something that can be re-used for the return journey as we don't have any empty boxes, crates, or palettes. You don't need to return manuals, shelves, mandrel holders, or any other accessories. To learn more, mail or call.

Servicing and repairs are done here, in Dorset, by experienced engineers. You can deliver the kiln yourself, or use your freight company account. Or we can have it collected. Address it to:

Cherry Heaven  

Although we service and repair kilns here, it may be easier for us to send you the parts and for a local engineer to do the work, avoiding the two-way shipping charges and the delay. To help you make a decision, here are some examples:

It costs about 12 and takes one working day to send a 17kg SC-2 from anywhere in mainland UK to anywhere else in mainland UK, by City Link. Internationally, it costs 60 and takes four to five working days to send it from anywhere in the UK to anywhere in France.

It costs 425 and takes eight working days to send a 180kg Janus 27 kiln from anywhere in the UK to Paragon in the US. The SC-2 fits in a cardboard box, whereas the Janus needs to be crated.

As Paragon make over 400 models, we can't keep every part for every kiln in stock all the time. Although we try to order out-of-stock parts promptly, there may be a manufacturer's delay, a public holiday, an import document discrepancy, a trainee delivery driver, traffic chaos, or some other complication.

Paragon SC-2 Door Hinge

A kiln is a fairly simple piece of equipment. The mains electricity comes in, via a fuse, to the main switch, then splits and goes to a transformer and a relay, or set of relays.

The transformer reduces the voltage for the programmer. The programme tells the relays when to turn on and off. The relays act as switches, turning the elements on and off. The programmer makes it's decisions using the set programme and the thermocouple's feedback.

Replacing the programmer only involves a few screws and some push-fit connectors. Replacing the thermocouple, the relay, or the elements, is straightforward, but you need to take the kiln apart. Anyone practical and careful can repair their kiln.

If the programmer doesn't light up, check the mains fuse and the kiln fuse. If either fuse has failed, and a replacement fails, there's probably a short circuit inside the programmer case.

If you feel that you can test and repair your kiln, disconnect it before opening the case. Look for spark marks or any wires that have come loose. Once disconnected, the thermocouple and elements can be tested for continuity.

Make a sketch of the inside before you start. As you remove the bits, lay them out in sequence so that you don't re-assemble the kiln only to find that a part was left out.

Make sure that screwdrivers are the right size and won't damage the heads. Be careful with self-tapping screws: if they go back in at an angle, they may strip the thread from the hole. If this happens, buy some slightly larger screws. Use spanners, not pliers, for nuts.

Remember that dust acts like an insulator on electronic parts, and could cause them to overheat. Blow the dust away: don't use a brush as you could generate static electricity and damage the controller chip.